ChatGPT Workspace Agents: Build Custom Agents With Skills, Memory, and Slack Access

Key Takeaways

• Workspace Agents appear in the left panel of your ChatGPT account. They require a Business, Enterprise, or Education plan — not available on standard paid or free plans at time of recording.
• Two creation paths: build via natural language chat (describe what the agent should do) or use the structured Agent Builder interface.
• Each agent can: access tools/apps, auto-generate its own skills (no manual skill programming required), maintain a knowledge base of uploaded files, write files to a memory folder, and access channels like Slack.
• Demo use case: a day-planning agent that optimizes your schedule and runs proactively. Other templates include customer service, data analysis, and inbox management.
• Workspace Agents vs Custom GPTs: Custom GPTs (launched 2023) are still available and useful for repeatable tasks, but Workspace Agents have memory, skill auto-generation, and multi-channel deployment that Custom GPTs lack.
• Slack integration is live; more channels (Teams, email, etc.) are planned for future rollout.